Account Manager

We’re on the lookout for a passionate and energetic Account Manager to join our team! In this role, you’ll be the go-to person for our clients, helping them navigate their journey with us, build strong relationships, understand their unique needs, and create tailored solutions that make a real difference.

If you love connecting with people and want to play a key role in our client’s success while driving growth for our company, we want to hear from you!

Requirements:

3+ years of experience as an Account Manager(bonus points if you have a background in outsourcing!)
Experience with invoicing and handling various payment systems – familiarity with issuing invoices and working with different payment methods is a must
Understanding of upsell and cross-sell processes – you know how to spot opportunities to expand services for clients and boost project value
Strong problem-solver with a proactive mindset – you tackle challenges head-on and think outside the box
Great communication and interpersonal skills
Advanced English level

Responsibilities:

Customer Relationship Management
– Develop and maintain strong, long-term relationships with assigned clients
– Serve as the primary point of contact between the client and the company, ensuring smooth communication and alignment of goals
– Contract Negotiations and Renewals: оversee contract negotiations, renewals, and resolve any issues or conflicts
– Interact regularly with clients to provide feedback to understand their needs, challenges, and future goals

Customer Growth and Expansion
– Identify and pursue opportunities to expand services within existing clients
– Collaborate with sales and technical support to implement and offer additional services that align with client goals.
– Monitor and achieve upsell and cross-sell targets for managed clients

Invoicing and Payment Control
– Overseeing the process of signing contracts and choosing the schedule of upcoming payments
– Regularly issuing invoices to clients with subsequent communication and tracking of payments on issued invoices
– Working with debtors: payment control and communication with clients on issues of closing accounts receivable
– Regularly providing status updates and reports on client payments in Сash flow

Reporting and Documentation
– Maintain detailed records of interactions with clients, project details, and invoice activities
– Prepare and provide monthly/quarterly reports on client performance, key achievements, and areas for improvement
– Using CRM tools to track and manage interactions with clients, sales funnel activities, and opportunities

No suitable
vacancy? Then
drop us a line

We offer:

🖇 Flexibility in processes(we are always focused on results)
🖇 Clear and well-understood KRs and KPIs
🖇 A team of people with open-minded thinking
🖇 Full-time and part-time schedule with a loyal approach and autonomy in processes
🖇 Convenient and comfortable office in Kyiv with the possibility of remote or hybrid work
🖇 18 working days of vacation per year
🖇 7 working days of sick leave and 7 days off, as well as all public holidays — days off
🖇 Corporate English (full coverage by the company)
🖇 Accounting support of PE and partial coverage of taxes
🖇 We are interested in professional development (playgrounds, courses, lectures, and professional speakers)
🖇 We provide you with onboarding processes, performance reviews, and individual development plans

If you are a relationship-driven professional with a strong background in IT and a passion for delivering exceptional client experiences, we invite you to apply!