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UX Audit Services

Find the Missing Pieces in Your User Experience

Phenomenon Studio’s UX Audit service helps established businesses identify areas for improvement in the app’s UX, boosting engagement and conversions.

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UX Audit Services We Provide

/01

Information Architecture Analysis

Our information architecture analysis service restructures your app’s layout to ensure logical content organization and intuitive navigation. We create a clear content hierarchy, simplify navigation paths, and optimize user flows, making it easier for your audience to find information quickly.
/02

Usability Analysis

Our usability analysis service identifies problems in your key flows, ensuring a smooth and intuitive user experience. We also check content, metadata, customization options, and many more.
/03

Solution Prioritization

Our experts provide you with a list of prioritized solutions using an impact/effort matrix. Additionally, we offer detailed insights into each solution's feasibility and technical complexity, helping you make informed decisions based on your budget and resources.
/04

Metrics Insights (optional)

Phenomenon experts access and analyze customer metrics and insights, setting a foundation for further analysis. These can include, but are not limited to, Google Analytics, Firebase, and other connected services.

Why Choose Phenomenon

120+

Launched products

$1B+

Investments raised by clients

Years in the market

When to Consider a UX Audit

Low User Engagement

Users are not interacting with your app or website as expected

High Bounce Rates

Visitors leave your app quickly without exploring further.

Poor Conversion Rates

Visitors are not converting into customers or leads

User Complaints

Frequent user complaints about navigation, usability, or overall experience

Complex Navigation

Users find it hard to navigate your site or app and locate information

Outdated Design

The visual design of your product looks outdated and doesn’t align with current trends

Begin Your Phenomenal Journey with a UX Audit

We’ll secure your success by integrating the best industry experts and incredible skills. Your dream is in the right hands.

Get a UX audit

The Process of UX Audit

Before starting a UX audit, we communicate directly with you to understand your goals and objectives. We ask relevant questions to gather detailed information about your needs and analyze your request thoroughly. This initial assessment ensures we tailor our audit to address your specific challenges and expectations.

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Step 1

General Observations

In this initial stage, we conduct a high-level analysis of your product, focusing on its overall structure and design. We assess the information architecture for logical organization and intuitive navigation and evaluate the visual design to ensure it aligns with your branding and current trends.

Step 2

Gathering Target Audience Information

This stage typically involves gathering information about the users and target market, such as demographic data and user preferences related to the products or services offered.

Step 3

Competitive Analysis

At this stage, we evaluate the strengths and weaknesses of your competitors’ apps to identify industry standards and best practices. We analyze and discuss both effective and ineffective implementation strategies to provide you with the best solutions tailored to your segment. This comprehensive analysis helps us enhance your app's user experience, ensuring it stands out in the market and remains highly competitive.

Step 4

Usability Problems Identification

We identify the main problems in all key flows, collaborate with the team to decide which flows to analyze, and generate screen sets for detailed examination. We validate and transfer key issues to Figma, adding interface problems based on our expertise and generally accepted UX patterns and market trends, and repeat the process for subsequent flows.

Step 5

Report & CTAs

We compile a comprehensive report outlining identified problems and potential solutions. We categorize these problems into logical groups based on their nature and develop solutions for each group, drawing from generally accepted UX principles, best practices, and our designers' expertise. Visual references are attached to each solution whenever possible to illustrate the proposed improvements.

Step 1

General Observations

In this initial stage, we conduct a high-level analysis of your product, focusing on its overall structure and design. We assess the information architecture for logical organization and intuitive navigation and evaluate the visual design to ensure it aligns with your branding and current trends.
Step 2

Gathering Target Audience Information

This stage typically involves gathering information about the users and target market, such as demographic data and user preferences related to the products or services offered.
Step 3

Competitive Analysis

At this stage, we evaluate the strengths and weaknesses of your competitors’ apps to identify industry standards and best practices. We analyze and discuss both effective and ineffective implementation strategies to provide you with the best solutions tailored to your segment. This comprehensive analysis helps us enhance your app's user experience, ensuring it stands out in the market and remains highly competitive.
Step 4

Usability Problems Identification

We identify the main problems in all key flows, collaborate with the team to decide which flows to analyze, and generate screen sets for detailed examination. We validate and transfer key issues to Figma, adding interface problems based on our expertise and generally accepted UX patterns and market trends, and repeat the process for subsequent flows.
Step 5

Report & CTAs

We compile a comprehensive report outlining identified problems and potential solutions. We categorize these problems into logical groups based on their nature and develop solutions for each group, drawing from generally accepted UX principles, best practices, and our designers' expertise. Visual references are attached to each solution whenever possible to illustrate the proposed improvements.

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Proud to collaborate with leading innovators and businesses

Airportr

Airline-integrated technology platform that provides smart baggage solutions

TOP 5 of the most innovative UK transport tech firm by TransportTech 2023

Qurtuba Online

Digital Islamic distance education provider based in South Africa

Top performing Educational Institution in South Africa 2023

Medicare

Digital doctor mobile app

30% increase in user engagement within the first three months, highlighted in Forbes

Reka AI

AI research and product company that develops generative models

7th Best AI model in the world, raised US$300 million

DoStuffMedia

Platform that runs 22 local event guides and a ticket membership

Averaging 2.5 million monthly website visits and 23 million monthly social impressions

Keap

Family budgeting mobile app

Secured $500K in seed funding and was featured in top personal finance blogs

Phelix

AI powered automation platform for healthcare

Raised US$5M

Tokenize

Singapore-headquartered digital assets exchange

One of Asia’s Leading Digital Assets Exchanges (DAX), raised US$11.5 million

Assetario

Revenue optimization SaaS engine for mobile app brands

The platform has proven to generate a substantial uplift in revenue - more than 25%, raised US$4M

UP360

Immersive learning platform for high-quality education & training

Leading Innovators in Immersive/VR Learning Experiences by Acquisition International

Tabela

Management system for restaurants

Adopted by over 200 restaurants within its first year

Isora GRC

Collaborative GRC assessment platform for risk management

Tech Stars graduates, used by Berkeley, Yale, and other top educational institutions

One Text

Frictionless payments via SMS

Backed by YCombinator

DitchLabs

Digital health company pioneering nicotine addiction treatment

"Most Promising Centech Company" 2024, Seed US$ 2.7M

Hammock

Accounting platform for UK landlords

Proptech Company of the Year, Seed £1M

Datashyp

Parcel Audit Software driven by data and enhanced with AI

$208,8k - the amount of savings found and delivered to one of Datashyp's clients, within the first 2 months

Saifast

Accounting platform for UK landlords

Proptech Company of the Year, Seed £1M

Show all

Airportr

Airline-integrated technology platform that provides smart baggage solutions

TOP 5 of the most innovative UK transport tech firm by TransportTech 2023

Qurtuba Online

Digital Islamic distance education provider based in South Africa

Top performing Educational Institution in South Africa 2023

Medicare

Digital doctor mobile app

30% increase in user engagement within the first three months, highlighted in Forbes

Reka AI

AI research and product company that develops generative models

7th Best AI model in the world, raised US$300 million

DoStuffMedia

Platform that runs 22 local event guides and a ticket membership

Averaging 2.5 million monthly website visits and 23 million monthly social impressions

Keap

Family budgeting mobile app

Secured $500K in seed funding and was featured in top personal finance blogs

Phelix

AI powered automation platform for healthcare

Raised US$5M

Tokenize

Singapore-headquartered digital assets exchange

One of Asia’s Leading Digital Assets Exchanges (DAX), raised US$11.5 million

Assetario

Revenue optimization SaaS engine for mobile app brands

The platform has proven to generate a substantial uplift in revenue - more than 25%, raised US$4M

UP360

Immersive learning platform for high-quality education & training

Leading Innovators in Immersive/VR Learning Experiences by Acquisition International

Tabela

Management system for restaurants

Adopted by over 200 restaurants within its first year

Isora GRC

Collaborative GRC assessment platform for risk management

Tech Stars graduates, used by Berkeley, Yale, and other top educational institutions

One Text

Frictionless payments via SMS

Backed by YCombinator

DitchLabs

Digital health company pioneering nicotine addiction treatment

"Most Promising Centech Company" 2024, Seed US$ 2.7M

Hammock

Accounting platform for UK landlords

Proptech Company of the Year, Seed £1M

Datashyp

Parcel Audit Software driven by data and enhanced with AI

$208,8k - the amount of savings found and delivered to one of Datashyp's clients, within the first 2 months

Saifast

Accounting platform for UK landlords

Proptech Company of the Year, Seed £1M

Show all

Benefits of our UX Audit Services

A well-designed user experience is crucial for any web or mobile application. It's the bridge between your brilliant idea and user engagement. But sometimes, even the most well-intentioned apps can suffer from hidden usability problems.

Increased User Engagement

94%

94% of visitors' initial impressions of a website are influenced by factors linked to its design. Keep users coming back for more with a smooth and enjoyable experience.
Improved Conversion Rates

200%

Turn visitors into paying customers with a user-friendly interface. A well-designed user interface may increase your website's conversion rate by as much as 200%. An optimized user experience simplifies purchasing and encourages users to complete transactions more efficiently.
Reduced Development Costs

50%

Focus your efforts on high-impact improvements based on user data. Fixing errors post-release is 100 times more expensive than during the design phase. A UX audit helps identify and resolve issues early, potentially reducing development costs by up to 50% and decreasing project time.
Enhanced Brand Reputation

75%

Almost 75% of users rely on the appearance of a company's website to determine its credibility. Our exhaustive UX audit helps you earn customer loyalty with a product that prioritizes user needs.
Tailored Recommendations:

$100 return

Our UX audit highlights problems and provides a clear roadmap for fixing them. With tailored recommendations, you can confidently enhance your product's user experience. Every $1 invested in UX yields a $100 return, making our targeted solutions highly cost-effective.
Increased
ROI:

56%

A UX audit increases ROI by pinpointing and fixing usability issues that cause user drop-offs, improving user retention and conversion rates. Companies prioritizing design enjoy a 32% greater revenue growth and a 56% better return to shareholders.

Pricing

Our pricing adapts to products of any size and scale. We provide a detailed report with actionable recommendations to enhance your user experience, with timelines starting at just one week. Phenomenon UX audit services start at $2,000 and include a comprehensive analysis tailored to your needs.

Here’s what’s included:

Analysis of key metrics

Evaluation of the app's architecture

Usability analysis of key flows

Competitor analysis

Creation of a comprehensive list of recommendations for product improvement

Assessment of the app's compatibility with brand guidelines and market trends

Ready to take the next step?

Fill out the form, and we’ll get back to you to discuss your project and find the best solution for your needs.

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Get an Ultimate UX Audit Checklist

At Phenomenon, we’re here to help you improve your product. Use our free checklist to self-diagnose and identify potential areas for UX improvement.

Get a UX Audit Checklist

What’s the Next Stage After a UX Audit?

After an exhaustive UX audit, our customers usually choose to proceed to get the most out of our cooperation.

Product Redesign

Update your product's design and functionality to address issues and meet modern user expectations identified in the UX audit.

Team Extension

Add specialized UX professionals to your team to implement the UX audit recommendations effectively.

Dedicated Team

Title A complete delivery team with a proven track record. This team of specialized professionals will handle all your needs from concept to launch.

Code/Solution Review

Ensure your code is optimized and error-free to support the improvements suggested in the UX audit.

Don't just take our word for it.

See what our clients say.

"Our existing clients and investors are delighted with the outcome. They are a team of professionals who cares about quality and timelines. I highly recommend them to collaborate with!"

Anna Figura

Product Manager, Assetario

5.0

"The speed and quality at which they were able to take a concept and some rough, half-baked wireframes and turn them into an amazing and functional consumer-level product. I am blown away by the quality of work done by Phenomenon Studio."

Mike Abbott

Co-Founder, Polyform Studio

5.0

"High level deliverables and an extremely detailed breakdown of works to be completed. We plan to use them for all of our projects!"

Craig Kirk

Co-Founder, Bounty Hunter Ltd

5.0

"They provided us with an excellent product that served our purposes well. I was impressed at their knowledge and skillset in bringing to life every idea we had."

Jason Timpson

Marketing Director, Golf Community Development

5.0

"The quality of the designs is fantastic. Also, the ability to work with us despite us being early-stage and needing to iterate quickly. The communication is excellent which is important to me when needing someone to clarify certain aspects."

George Fry

Managing Director, Neap

5.0

Got Questions?
 We've Got Answers!

What does a UX audit include?

A UX audit comprehensively evaluates your product’s user experience, focusing on information architecture, visual design, and usability. It identifies pain points, analyzes key user flows, and provides actionable recommendations for improvement.

Why does my business need UX audit services?

Your business needs a UX audit to identify and resolve usability issues hindering user engagement and satisfaction. It helps improve conversion rates, streamline development efforts, and ensure your product meets modern user expectations, ultimately enhancing overall business performance.

What is the process of UX audit?

The UX audit process involves several stages:

general observations to identify high-level issues
detailed analysis of key user flows
grouping and solving identified problems
prioritizing solutions using an impact/effort matrix
making baseline assumptions based on client-provided metrics

What deliverables are included in the UX Audit?

A UX audit’s deliverables include a comprehensive UX Audit Report outlining identified usability issues, recommendations for improvement, and supporting data.

How much time does a UX audit take?

The duration of a UX audit varies depending on the complexity of the product and the scope of the audit but typically ranges from a few weeks to a couple of months.

Can you provide examples of successful industry-specific UX audit projects?

Sure! Check out our portfolio, which includes many projects that illustrate how valuable a UX audit is.

How much do UX audit services cost?

UX audit services typically cost $2,000 and up, but more precise numbers depend on the project’s scope and complexity. Please contact us for a customized quote based on your needs and requirements.